RETURN POLICY

If you are not completely satisfied with your purchase , you may return it to us for an exchange or refund. Returns must be postmarked within fourteen (12) days of the purchase date. All returned items must be in new and unused condition.

Return Process. To return an item, please email us at micaelacandlelight@gmail.com to obtain a Return Merchandise Authorization (RMA) . After receiving an RMA number, place the item securely in its original packaging and mail your return to the address on the RMA

​

PLEASE NOTE that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds. After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from receiving your item to process your return or exchange. We will notify you by email when your return has been processed.

Please contact us at the us at the email below for defective or damaged products to arrange a refund or exchange.        

Questions. If you have any questions concerning our return policy, please contact us at:

micaelacandlelight@gmail.com

SHIPPING POLICY

 

Our processing time is  1-2 business days to prepare, pack, and ship your order.
 

SHIPPING TIMES:
 

USPS  2-5 business days after processing time.
 

We do our best to meet these shipping deadlines, but we cannot guarantee them. Actual delivery time will depend on the postal service. Once the post office scans the package, We have no control over how long the package will take to arrive. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package. 
 

We always strive to ensure our customers receive their packages in a timely manner, so please contact us at micaelacandlelight@gmail.com if you ever have any concerns with the status of your order.

Always trim wick to 1/4inch before lighting. Burn your candle for 3-4 hours at a time to ensure a proper melt pool. Never burn longer than 4- hour intervals. Set candle on a flat, stable, heat-resistant surface. Don't leave candle unattended when lit. Keep away from foreign objects and flammables. Keep away from children and pets. Don't extinguish with water. Always let wax harden before relighting, touching or moving.